The following sets out the privacy policy of Discovery Communications Europe Limited of Discovery House, Chiswick Park Building 2, 566 Chiswick High Road, London W4 5YB, United Kingdom ("us/we") part of the Discovery Communications, LLC group of companies. This policy explains how we use any personal information that you might provide to us on any of our websites, including:
- www.animalplanet.co.uk;
- www.discoveryhd.co.uk;
- www.dmax.co.uk;
- www.homeandhealthtv.co.uk;
- www.discoveryknowledge.co.uk;
- www.realtimetv.co.uk;
- www.discoveryscience.co.uk;
- www.travelandliving.co.uk;
- and www.discoveryturbo.co.uk;
- (together with www.discoverychannel.co.uk, the "Discovery Sites").
This policy does not however apply to Discovery's US sites and we recommend that you review the privacy policies and terms and conditions on any such US sites that you visit.
Personal information means any information that personally identifies you (such as your name, address or email address).
We may collect and use personal information about you through your use of the Discovery Sites. In general, we will use this information for administration of the Discovery Sites and any services provided on them (such as competitions), to identify personal preferences and to match your needs with relevant products and services. Information provided when you register is used to enable you to access certain parts of the Discovery Sites and to enable you to post messages on any message boards or in any chat rooms on the Discovery Sites.
As set out below in more detail, and subject always to your prior specific consent your information may sometimes be used by us and our associated companies and trusted third parties to inform you about changes to the Discovery Sites, new services and offers that you might find interesting.
By using the Discovery Sites you agree to our use of your personal information in accordance with this policy.
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What and How Do We Collect Information about you and How Is It Used?
We may collect and use your information in the following ways. In general, when you submit information, we will ask for your explicit consent to use your information in these ways.
- If you send us information, we may ask you to enter your name, age, e-mail address and/or postal address. If the information you send us is to be posted on the Discovery Sites, you can elect not to have your name and/or e-mail address displayed alongside your posting.
- When you order a service or product from us, you may need to input your name, age, e-mail address and/or postal or other delivery address. Sometimes we may ask for your telephone number. We might also ask for your credit or debit card details if you purchase products or other services from the Discovery Sites. These details may also be given to organisers or providers of products or services that you have requested for the purposes of providing you with further information or with those products or services and fulfilling any orders.
- If you enter a contest or promotion we may ask for your name, age, address and e-mail address. This is so we (or any relevant third party) can administer the contest or promotion and to notify and publicise the winners.
- We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (see below).
- We may use information collected about you to personalise your visits to the Discovery Sites and recommend goods or services to you. We also use the information to help us develop the design and layout of our websites to ensure that they are as useful and enjoyable as possible.
- We may use the information we collect, but only with your prior specific consent, to contact you from time to time by post, email, telephone and/or SMS (as you agree) to inform you about functionality changes to our web-sites, new goods, services or offers and other information that you may find interesting.
- Subject to your specific further consent, we, or third parties on our behalf, might also use your personal information to conduct market research.
- In addition, we may provide aggregate statistics about customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
Additionally we reserve the right to access and disclose your personal information to comply with applicable laws and lawful government requests, law enforcement agencies or other parties whose requests we reasonably consider to be justified in connection with any allegations about your mis-use of our services, to operate our systems properly or to protect ourselves or our users.
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Will We Disclose the Information We Collect to Third Parties?
Where you have requested certain information, goods or services, or otherwise provided you prior written consent, we may transfer your personal information to trustworthy third parties so that they can also send you those goods or services, information, offers or other material that you may find interesting. You may instruct us not to do so at any time by sending an e-mail message to mail_us@discovery-europe.com.
Your personal data may be transferred outside of the European Economic Area for processing. Any transfer of your data is done in circumstances ensuring that your data is processed only in accordance with this privacy policy and the UK's data protection legislation. By registering on a Discovery Site and consenting to these terms, you are consenting to this transfer.
In the event that we sell or otherwise dispose of some or all of our business to another party, we reserve the right to transfer your information as part of any assets sold or disposed of.
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How Do We Protect Your Information?
When you review your information, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the UK data protection legislation. This means that sometimes we may ask for proof of your identity before we disclose personal information to you.
Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting a Discovery Site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance (see the "Help" toolbar). If you choose not to receive cookies, you may still use most of the features of our web site.
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How Do I Un-subscribe or Amend my Personal Information?
You can amend or delete from our databases the information that you have given via the Discovery Sites at any time. If you do not wish to receive any particular information, or if you would like to amend the personal data that we hold about you, please send an e-mail to mail_us@discovery-europe.com. Alternatively you can call us on 0870 050 6939 on weekdays between the hours of 9am and 5.30pm. We may also use a "Personal Profile Page", which enables you to update your personal information at any time and/or request that we delete your information from our records. This allows us to maintain accurate and up-to-date personal data about you.
Changes to our Privacy Policy
We will try to inform you if there are any changes to this policy that materially affect how we use your information. However, we encourage users to be responsible about their privacy and to check this policy from time to time and to update their preferences.
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Discovery Home & Health
You should remember that all information that is disclosed in the chat rooms, forums and/or other public-posting areas on the Discovery Sites becomes public information and you should exercise caution when deciding to share any of your personal information. If you post any sensitive personal information you are expressly consenting to our processing and use of such data in connection with our operation of the Discovery Home & Health website. Additional terms and conditions apply to the use of the Discovery Home & Health Forum. In the event of any inconsistency between these Terms and the additional terms and conditions on the Discovery Home & Health Forum, the latter will prevail.
Customer Feedback and Complaints
We welcome your questions and comments about privacy issues and the design of our web site. Should you have such comments or have a complaint about how we are using your personal data, please e-mail us at mail_us@discovery-europe.com.
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